At RevengeCa, we are dedicated to providing high-quality, premium products. Your satisfaction is our top priority, and we strive to ensure that every order arrives in perfect condition. However, due to the perishable nature of our products, we have specific policies regarding returns, exchanges, and refunds. Please read our Returns Policy carefully.

1. General Policy

In the rare event that your order arrives damaged, defective, or incorrect, we are happy to address the issue. Please see the detailed guidelines below.

2. Damaged or Defective Products

If your products arrive damaged or defective, please follow these steps:

• Report the Issue: Contact us within 48 hours of receiving your order. You can reach our customer service team at [email protected]
• Provide Documentation: To assist in the resolution process, please provide photos of the damaged or defective items, including the packaging, as well as your order number.
• Resolution Options: Depending on the nature of the issue, we will offer one of the following resolutions:
  • A replacement shipment of the damaged or defective items at no additional cost.
  • Store credit equivalent to the value of the damaged products.
  • A full or partial refund, at our discretion, depending on the extent of the issue.

3. Incorrect or Missing Items

If you receive the wrong product or your order is incomplete:

• Report the Issue: Notify us within [48 hours] of receiving your order.
• Resolution Options: We will either:
  • Ship the correct items to you immediately.
  • Offer store credit or a refund for the value of the incorrect or missing products.

4. Quality Concerns

At Revenge2G, we take the utmost care in crafting and packaging our products. However, if you are dissatisfied with the quality of your product, please let us know within [48 hours] of receiving your order. While taste preferences may vary, we are committed to addressing any legitimate concerns regarding the quality or freshness of our products.

5. Non-Returnable & Non-Refundable Items

Due to the nature of our products, we cannot accept returns or offer refunds in the following situations:

• Products that have been opened or partially consumed.
• Dissatisfaction based solely on personal taste preference.
• Orders that are not reported as damaged, defective, or incorrect within the specified time frame.
• Shipping delays due to circumstances beyond our control, such as carrier delays or inclement weather. In such cases, we recommend selecting expedited shipping, especially in warmer climates.

6. How to Initiate a Claim

If you believe your order qualifies for a refund, replacement, or store credit based on the conditions outlined above, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] within 48 hours of receiving your order.
2. Provide Order Details: Include your order number, a description of the issue, and any supporting documentation, such as photographs of damaged items or incorrect products.
3. Resolution Timeframe: Once we receive your claim, we will investigate and respond within [3-5 business days] to offer a suitable resolution.

7. Refunds

In cases where a refund is offered, it will be processed through the original payment method used during checkout. Please note:

• Refunds may take 5-10 business days to reflect on your account, depending on your payment provider.
• Shipping fees are non-refundable unless the issue was due to an error on our part (e.g., incorrect items shipped).

8. Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled due to the perishable nature of the product.

9. Contact Us

If you have any questions about our Returns Policy, or if you need assistance with a return, refund, or exchange, please contact our customer service team at:

• Email: [email protected]